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Shipments and RMA returns

All of our crystals are well protected by foam boxes, we pack the bare crystals by Al bag. Packages are generally dispatched within 20 days after receipt of payment and are shipped via express with tracking and drop-off without signature. 

Shipping fees include handling and packing fees as well as postage costs. Special care is taken to protect fragile objects. Boxes are amply sized and your items are well-protected.

All th crystals are guranteed from us, If the Goods are occurred to be not corresponding to the terms of the Contract through the Manufacturer's fault the Seller is to remedy a defect or to replace the defective Goods within one month after reclamation. The transportation charges connected with the replacement of the defective Goods are to be assumed by the Manufacturer. 

For any further info, pls come back to our logistical & sales representative. Thanks for your cooperation.

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